Our Generous Refund Policy

We Reprint or Refund — No Hassle

We run a refund policy that is far more generous than most print shops. We always welcome valid refund requests, and we take care of them as soon as we confirm the issue.

📅
14 Days
To request after delivery

🖨️
Free Reprints
For defects & damage

📦
No Return Needed
In most cases

🧾
No Receipt
We check your order history

What We Cover

If something goes wrong on our end, we make it right.

Printing Defects & Damage

We reprint your order and ship it out again at no cost to you. If you prefer, we refund your order instead. We judge defects by generally accepted printing industry standards.

Lost Packages

If the carrier's tracking shows your package was not marked as delivered, we reprint and ship it again or issue a refund.

File Issues

If your file isn't print-ready, we ask you to revise it. If we don't hear back within 3 business days, we may cancel your order and refund you.

Fast Refunds

Once we approve your refund, we issue it to your original payment method within 10 business days.

How It Works

We handle every request through web chat.

Chat With Us

Open web chat within 14 days of receiving your order.

Send Photos

Show us the defect or damage.

We Review

We confirm the issue with you quickly.

Reprint or Refund

You choose what works best for you.

Not Eligible for a Refund

These situations are not caused by RedPrinting, so as a rule, we don't treat them as refund cases.

Errors in files you submitted or approvedTypos, low-resolution images, design mistakes, etc.
Color variationsPrinted colors shift with temperature and humidity. We print with standardized color profiles to keep prices low, so colors can vary slightly between your screen and print, or between orders. Actual printing defects are always covered.
Cancellations after production has startedWe confirm production status internally.
Shipping delays by the carrier
Rush orders that miss the requested deadline

You may still request a refund in these situations, and we review every request as flexibly as we can. However, if we determine a request is excessive, or if you repeatedly cancel orders after production has started, we may restrict future orders under the same name, phone number, shipping address, or billing address.

Need help with an order? Click the chat icon at the bottom of the page and we'll take care of you.

Read the Full Refund Policy