Shipping & Delivery
We print every order at our shop in Chatsworth, California, in the San Fernando Valley just north of Los Angeles, and we ship it out as soon as it's ready. Your total time is production time + shipping time. Here's how both work.
Production Time
Production time starts when we receive your order with a print-ready file. We work Monday to Friday, excluding holidays.
| Product | Ready to Ship or Pick Up |
|---|---|
| Same-day flyers | Same day, when ordered by 11:00 AM (PST) |
| Paper stickers on sheets | 1 to 2 business days |
| Business cards and postcards | 2 business days |
| Banners | 2 to 3 business days |
| Roll labels and vinyl stickers | 3 to 4 business days |
| Folded flyers | 1 to 2 business days after printing |
If we find a problem with your file, we contact you by text, email, or both, and production starts once we receive a corrected file. Orders placed after the cutoff, or on a weekend or holiday, start on the next business day.
How We Ship Out Your Order
USPS and UPS pick up from our shop every business day. For orders we finish packing after the carriers' pickup, we drive them to USPS and The UPS Store ourselves at 5:20 PM, so they are still checked in with the carrier the same day.
Shipping Options
- Standard Shipping: Free on most items, including stickers, flyers, and business cards. Some items, such as posters, DTF transfers, and banner stands, have a shipping charge shown at checkout.
- Expedited Shipping: USPS Priority Mail, available at checkout.
- UPS 2nd Day Air or Next Day Air: Available for an additional charge. Message us through web chat before you order, and we will calculate the actual UPS shipping cost and add it to your order.
Estimated Delivery Times
These are typical transit times after your order ships from Chatsworth.
| Destination | Standard Shipping | Expedited Shipping |
|---|---|---|
| California and Nevada | 1 to 2 business days | 1 to 2 business days |
| Arizona and Colorado | 2 to 3 business days | 1 to 2 business days |
| Central and Eastern US | 4 to 5 business days | 3 business days |
- These are estimates, not guarantees. Delivery can take longer depending on the carrier.
- Residential and business addresses can have different delivery times, even within the same state or ZIP code.
Where we ship: All addresses in the contiguous US, including APO addresses.
- PO Boxes: We ship to PO Boxes by USPS only, with Standard or Expedited Shipping. UPS options are not available for PO Box addresses.
- We currently don't ship to Alaska or Hawaii.
Ordering for a Deadline
Lost and delayed packages with USPS and UPS happen more often than most people expect. If you need printed materials for an event or another fixed date, please don't wait until the last minute to order. We recommend ordering with plenty of time before your deadline, or ordering from a print shop near you if your date is very close.
Local Pickup in Chatsworth
You can pick up your order for free at our shop. Choose Local Pickup at checkout.
RedPrinting
21029 Itasca St, Unit C
Chatsworth, CA 91311
- We send you a text as soon as your order is ready.
- Pickup hours: Monday to Friday, until 5:00 PM.
- Just tell us your name when you arrive.
- Paper cups and placemats are not available for pickup.
Tracking Your Order
When your order ships, we email you a tracking number. You can also find it anytime in My Account.
Delays, Lost Packages, and Delivery Problems
If you think something has gone wrong with your delivery, message us and we will look into it with the carrier.
- Delayed package: Once your order leaves our shop, delivery timing depends on the carrier. Delays happen, especially around holidays.
- Lost package: If we determine your package is lost, we will reprint your order and ship it again, or refund it.
- Marked as delivered but not received: Check with neighbors and your building's mail area first. If you still can't find it, message us within 14 days and we will work with the carrier to resolve it.
Questions?
Chat with us through the web chat on our site, Monday to Friday. We're happy to help with deadlines, shipping options, or anything else about your order.