Shipping & Delivery
1. What are the shipping rates?
- Free Shipping! Only US mainland. available APO. not PO Box, Alaska, Hawaii.
- You can use EXPRESS SHIPPING. Regardless the amount of your order, our EXPRESS SHIPPING rate is fixed: all products at $14.99
2. Is it possible to check my tracking number?
- You can check your tracking number in “My Account”.
3. How long does it take to be delivered to my place?
- Free Shipping: 4 to 10 days after turnaround (24 hours turnaround)
- Express Shipping: 2~3 days after turnaround (24 hours turnaround)
4. Where is my package?
- You may monitor the status of your order through this link (provide link for tracking site) using your tracking number.
5. It has been more than 10 days since I placed my order. Why is it taking so long to receive it?
- It all depends on the local courier in your place. After handling over your package to our shipment processing partner, it goes through different security checks which can make the shipping much longer than the usual.
6. The tracking site says that it was already delivered but I didn’t receive anything. What should I do?
- Contact us immediately so that we could check it on our end and as soon as our shipment processing partner confirmed that it was mistakenly delivered to a different address, we will send you a free replacement.
7. My product seems to be lost in shipping. What do I do?
- Contact us and request the re-print and re-shipping.
8. Can I visit your printing warehouse to pick up my product?
- Unfortunately not at this time. Our office currently does not have the system to confirm the release of product.