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Frequently Asked Questions

Find quick answers about files, production, shipping, pickup, and refunds. If you can't find what you need, chat with us anytime.

Ordering

How do I place an order?

Choose your product and options on our website, upload your design file, and check out. We start reviewing your file as soon as we receive your order, and once we confirm your file is good to go, we begin printing.

Can I place an order by phone?

To prevent errors, we take orders only through our website.

Do you have a minimum order quantity?

We specialize in small-quantity printing, so you can order most products in very small quantities. For example, custom roll labels start at just 150 labels. You'll find the available quantities on each product page.

I need to change my file or address after ordering.

Please contact us through web chat right away. We can swap your file as long as production hasn't started. Please note that we don't edit the content of your file or design, such as an address printed on your artwork.

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Files & Artwork

What file formats do you accept?

We accept AI, PDF, EPS, PSD, PNG, JPG, and TIFF files. Vector files (AI, PDF, EPS) print the sharpest. For raster images, we recommend 300 DPI at the final print size. For text-heavy products such as flyers, we recommend preparing your file at 500 DPI for crisp, clear text.

I'm not a designer. Can you help with my file?

We don't provide design services, so we're unable to help with design work. Please submit a print-ready file.

What happens if my file has a problem?

We'll ask you to revise your file. We send these requests by text message, email, or both. If we don't hear back within 3 business days of our request, we may cancel your order and issue a refund.

Do you have design templates?

Yes. You can download free templates that show the trim line, bleed, and safe area on our Download Templates page. For detailed file setup instructions, see our Artwork Guidelines.

Who is responsible for typos or design mistakes?

Please review your file carefully before you submit or approve it. We print exactly the file you send or approve, so typos, low-resolution images, and design mistakes in your file are not eligible for a refund.

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Production & Quality

Where are your products made?

We print almost all of our products in-house at our own facility in Chatsworth, California. Only a few specialty items, such as paper cups, placemats, and full-color packing tape, are produced overseas.

How can your prices be so low?

We have special know-how in cutting costs. Instead of using cheap machines and materials, we use high-quality equipment and materials that cost less to maintain, such as Japanese digital presses, genuine inks, Avery Dennison label stock, and premium paper. We also automate our printing process as much as possible. And because we print only what you need, we reduce waste for both you and the environment.

Your prices are low. Does that mean the quality is low too?

Many people believe low prices and high quality can't go together, but we offer both. We keep prices low by focusing on fewer products, automating our work, and boosting productivity, never by giving up quality.

Customers who haven't tried RedPrinting yet often ask us whether our quality really holds up. Rather than taking our word for it, place a small test order and see the quality for yourself. If you're not happy with the quality of your first order, just ask and we'll give you a refund.

Can you print custom sizes and shapes?

Yes. You can order most of our stickers and labels in any size and any shape, including fully custom die-cut outlines. For sizes or products not listed on our site, contact us through web chat.

Will the printed colors match my screen or my last order?

Printed colors are highly sensitive to temperature and humidity, and screens (RGB) and printing inks (CMYK) express color in fundamentally different ways. Matching colors precisely for every order is a very costly process, so we print with standardized color profiles to keep our prices low. For this reason, colors may vary slightly between your screen and the print, or from order to order, and these differences are not eligible for a refund. If color is important to you, we recommend placing a small order first.

The cut is slightly off-center. Is that a defect?

A slight cutting shift is a natural part of the printing process. Extend your background to the bleed line and keep your text inside the safe area to avoid issues. We determine whether a cutting shift counts as a printing defect based on generally accepted printing industry standards.

Designs with borders tend to look off even when the cut shifts only slightly, so we recommend avoiding border designs whenever possible.

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Turnaround

How long does production take?

Turnaround varies by product and starts once we confirm your file.

Same-day printing currently covers flyers only. You'll find the turnaround time for each product on its product page.

Can you rush my order?

We do our best to help with rush requests, but we offer them as a courtesy, and production may still be delayed depending on circumstances. Missing a requested date is not eligible for a refund. If you have a firm deadline, we recommend using a local print shop near you, since shipping can also cause delays.

Do turnaround times include weekends?

No. We do run production at night and on weekends, but the turnaround times we list are based on business days (Monday to Friday), excluding holidays.

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Shipping & Local Pickup

How much is shipping?

You'll see shipping rates at checkout. For a limited time, we're shipping most items for free. Check the banner at the top of our site for current promotions.

Where can I find my tracking number?

We email your tracking number as soon as your order ships. You can also find it in your order details under My Account.

My tracking number shows as canceled.

If an error occurs while we create a shipping label, we create a new label and ship your order with it, and the original tracking number then shows as canceled. Because this doesn't update automatically, we manually register the new tracking number and email it to you. Please track your package with the new number.

Do you offer 2-day or next-day shipping?

Yes. The Expedited Shipping option at checkout ships with USPS Priority Mail. If you'd like faster UPS 2-Day or Next Day shipping, request it through web chat and pay the additional actual shipping cost. We'll let you know the extra amount and how to pay once your order is ready to ship.

My package hasn't arrived yet.

Please check your tracking first. If the carrier's tracking shows your package was not marked as delivered and it appears to be lost, contact us through web chat. We'll reprint and ship your order again or issue a refund. Carrier delays alone are not eligible for a refund.

Can I pick up my order in person?

Yes. Select local pickup at checkout and pick up your order at our Chatsworth facility (21029 Itasca St Unit C, Chatsworth, CA 91311). Pickup timing by product:

We'll email you when your order is ready. Please wait for that email before you come. Pickup hours are Monday to Friday, 9:00 AM to 5:00 PM.

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Refunds & Reprints

What is your refund policy?

We run a refund policy that is far more generous than most print shops. Request a refund through web chat within 14 days of receiving your order. No receipt needed. For details, see our Refund Policy summary or the full Refund Policy.

My order arrived damaged or with a printing defect.

Send us photos through web chat. Once we confirm the issue, we'll reprint and ship your order again at no cost to you, or refund it if you prefer. In most cases, you won't need to send anything back.

Can I cancel my order?

You can cancel for a full refund before production starts. Cancellations after production has started are not eligible for a refund, so please contact us through web chat as soon as possible.

What is not eligible for a refund?

  • Errors in files you submitted or approved
  • Color differences between your screen and the print, or between orders
  • Cancellations after production has started
  • Shipping delays by the carrier
  • Rush orders that miss the requested deadline

You may still request a refund in these cases, and we'll review your request as flexibly as we can. However, if we determine a request is excessive, we may restrict future orders.

How long does a refund take?

Once we approve your refund, we issue it to your original payment method within 10 business days. Depending on your card issuer or bank, it may take extra time to appear on your account.

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Payment & Invoices

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, PayPal, and Shop Pay. We don't accept checks or cash.

Can I get an invoice for my order?

Yes. You can view and print your order details in My Account.

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Still have questions?

Click the chat icon at the bottom of the page, and our team will be happy to help.